Terms of service
TERMS AND CONDITIONS — NEORA
These Terms and Conditions govern the contractual relationship between GONZALEZ Enzo (the "Seller") and any individual or legal entity (the "Customer") making a purchase through the site https://neora-uk.com/ (the "Site"). Any order placed on the Site constitutes full and unconditional acceptance of these Terms.
1. Company Identification
GONZALEZ Enzo — Company number: 982652935
Registered address: APPARTEMENT C31 3 AVENUE MARIE CURIE 31130 QUINT-FONSEGRIVES FRANCE
2. Purpose
These Terms define the rights and obligations of both parties in connection with the online sale of products offered on the Site.
3. Products
Products offered are those displayed on the Site at the time of browsing. Descriptions are written as accurately as possible, however errors or omissions may occur. In case of doubt, the Customer is invited to contact the Seller before placing an order.
4. Orders
4.1 Order Process — The Customer follows the steps indicated on the Site. Before final confirmation the Customer must accept these Terms, the Privacy Policy and the information relating to shipping and returns.
4.2 Order Confirmation — The order is confirmed once payment has been validated. The Seller reserves the right to refuse or cancel any order for a legitimate reason (suspected fraud, non-payment, unusual volume, etc.).
4.3 Summary — A confirmation email is sent after validation.
4.4 Availability and Pricing Errors — In case of unavailability, a full refund or exchange will be offered. In the event of a manifest pricing error, the Seller reserves the right to cancel the order.
5. Prices
Prices are displayed in pounds sterling (£). Prices may be modified at any time, but the rate applied is that displayed at the time of purchase.
6. Payment
6.1 Payment Methods — Payment by bank card, PayPal, Shop Pay or any other method offered on the Site.
6.2 Security — Payments are processed by secure providers. No sensitive banking data is stored by the Seller.
6.3 Non-Payment — In the event of non-payment, the order may be automatically cancelled.
7. Shipping
7.1 Delivery Zone — Delivery throughout the United Kingdom.
7.2 Estimated Timescales — Order processing: 24 hours. Dispatch: 1 to 2 business days. Delivery: approximately 5 business days. Estimated total time: 6 to 7 business days. These timescales are indicative and not guaranteed.
7.3 Shipping Costs — Shipping is free.
8. Receipt
The Customer must inspect the parcel upon receipt. Any anomaly (damaged parcel, missing or incorrect product) must be reported within 48 hours.
9. Right of Withdrawal and Returns
9.1 Legal Period — In accordance with UK consumer law: 14 days to communicate withdrawal and 14 additional days to return the product.
9.2 Procedure — Requests must be sent to: 📧 contact.neoraskin@gmail.com. Returned products must be in good condition, with accessories, and handled only to the extent necessary for inspection.
9.3 Refund — Refund within 10 business days of receipt of the return. Defective product or Seller error: refund of product and original shipping costs. Withdrawal: refund of product only.
9.4 Withdrawal Form — To: Neora — Returns Department, APPARTEMENT C31 3 AVENUE MARIE CURIE 31130 QUINT-FONSEGRIVES FRANCE. Email: contact.neoraskin@gmail.com. I hereby notify my withdrawal from the contract relating to: Order number / Name / Address / Product(s) / Date / Signature.
10. Legal Guarantees
The Customer benefits from the legal guarantee of conformity and the guarantee against hidden defects under applicable UK consumer law.
11. Liability
The Seller shall not be held liable for inappropriate use of products, indirect damages, or delays linked to external events (carrier, force majeure, etc.).
12. Intellectual Property
All site content (texts, images, logos, design) is the exclusive property of the Seller. Any reproduction without authorisation is prohibited.
13. Personal Data
The processing of personal data is described in the Privacy Policy available on the Site.
14. Modification of Terms
These Terms may be modified at any time. The applicable version is that in force at the date of the order.
15. Applicable Law and Disputes
These Terms are governed by English law. In the event of a dispute, an amicable solution will be sought before any legal action. UK consumers may also use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Contact — Neora 📧 Email: contact.neoraskin@gmail.com 🌐 Website: https://neora-uk.com/ 📨 Contact form: available on the site